Privacy Policy
Last updated: 22 July 2026
Who I am
Sanyu Therapies is operated by Daphine Bbale. For data-protection purposes, Daphine Bbale trading as Sanyu Therapies is the data controller responsible for your personal information.
Email: info@sanyutherapies.co.uk
ICO registration number: 00011581056
Information I may collect
I may collect and process:
Your name, email address and telephone number
Information submitted through the website enquiry form
Appointment and payment information
Information shared during assessment and therapy
Clinical notes and correspondence
Relevant health, wellbeing and safeguarding information
Technical information collected when you use this website, such as your IP address, device and browser information
Please do not include detailed, sensitive or urgent information in the website enquiry form.
Why I use your information
I use personal information to:
Respond to enquiries
Arrange consultations and therapy sessions
Assess whether my service is suitable for you
Provide and manage therapy
Maintain appropriate clinical and business records
Process and confirm payments
Meet professional, safeguarding, insurance and legal obligations
Protect the safety and legal rights of clients and others
Lawful basis
Depending on the circumstances, I process personal information because it is necessary to take steps at your request before entering into a therapy agreement, to perform that agreement, comply with legal obligations or pursue legitimate interests in operating and protecting my practice.
Health and therapy information is special-category data. It is processed where necessary for the provision and management of health or social-care services under a duty of confidentiality, and where another lawful condition such as explicit consent applies.
How information is stored and used
The services used by Sanyu Therapies include:
Squarespace for website hosting and enquiry forms
Google Workspace for professional email
Google Meet for online sessions
Kiku for client records
A banking provider for receiving payments
These providers may process limited personal information on my behalf according to their own data-protection terms.
I take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Sharing information
Your information is treated confidentially. It will not be sold.
Information may be shared only when necessary, including:
With service providers supporting the operation of the practice
During professional supervision, with identifying information minimised where possible
When you have given permission
When required by law
When necessary to address serious safety or safeguarding concerns
With professional or legal advisers, insurers or regulatory bodies where appropriate
The limits of confidentiality will be explained before therapy begins.
International processing
Some technology providers may store or process information outside the United Kingdom. Where this occurs, I rely on the safeguards used by those providers to protect personal information in accordance with applicable data-protection law.
How long information is retained
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet professional, safeguarding, insurance and legal obligations.
Different types of information may be retained for different periods. The applicable retention arrangements will be explained in the therapy agreement. Information will be securely deleted or anonymised when it is no longer required.
Your rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Ask for inaccurate information to be corrected
Request deletion of information
Restrict or object to certain processing
Request a copy of information in a portable format
Withdraw consent where processing relies on consent
These rights are not always absolute. Some information may need to be retained to meet legal, professional, safeguarding or insurance obligations.
To make a request, email info@sanyutherapies.co.uk.
Cookies and website information
Squarespace may use cookies and similar technologies to operate and secure this website. Non-essential analytics or marketing cookies should only be used with your consent where required.
You can manage cookies using the website’s cookie banner and your browser settings.
Complaints
If you have questions or concerns about how your information is handled, contact:
Daphine Bbale
info@sanyutherapies.co.uk
You also have the right to complain to the Information Commissioner’s Office through the ICO complaints service.
Changes to this policy
This policy may be updated when the practice, technology providers or legal requirements change. The latest version will be published on this page.